Shipping policy


At Emritmart.com, we are committed to providing a smooth, reliable, and convenient shopping experience for customers across the United Arab Emirates.

1. Order Processing

  • Orders are normally processed within 1–2 business days after order confirmation.
  • Orders placed on weekends or UAE public holidays will be processed on the next business day.
  • Customers will receive an order confirmation after successfully placing an order.

2. Delivery Time

We currently offer delivery across the United Arab Emirates.

Standard Delivery: 3–7 business days

Delivery times may vary depending on the customer's location, product availability, courier operations, public holidays, and other circumstances beyond our control.

3. Shipping Charges

  • Applicable shipping charges will be displayed at checkout before the order is completed.
  • Promotional offers, including free shipping, may be available from time to time.
  • Any applicable delivery charges will be clearly communicated before payment/order confirmation.

4. Order Tracking

Where tracking is available, customers will receive tracking details after their order has been dispatched.

Customers can use the provided tracking information to monitor the progress of their shipment.

5. Delivery Address

Customers are responsible for providing a complete and accurate delivery address and contact number when placing an order.

Emritmart.com cannot be held responsible for delays caused by incorrect, incomplete, or inaccurate delivery information provided by the customer.

6. Delivery Delays

Although we aim to deliver within the stated timeframe, delays may occasionally occur because of:

  • Courier or logistics delays
  • UAE public holidays
  • Weather conditions
  • High order volumes
  • Incorrect or incomplete address information
  • Circumstances beyond our reasonable control

If a significant delay occurs, we will make reasonable efforts to assist the customer.

7. Failed Delivery

If delivery cannot be completed because the customer is unavailable or the provided contact/address information is incorrect, the courier may attempt to contact the customer or arrange another delivery attempt.

Additional delivery charges may apply where permitted and will be communicated to the customer before being charged.

8. Damaged or Incorrect Items

If you receive an item that is damaged, defective, or different from what you ordered, please contact us as soon as possible after delivery.

Please provide:

  • Order number
  • Photos/videos of the item
  • Photos of the packaging, where applicable
  • A brief description of the issue

We will review the matter and provide an appropriate resolution in accordance with our Refund & Return Policy and applicable UAE consumer-protection requirements. UAE consumer law provides protections concerning product/service quality and consumer rights.

9. Contact Us

arslan.harperflux@gmail.com

Emritmart.com
Email: [arslan.harperflux@gmail.com]
United Arab Emirates

We aim to respond to customer inquiries within 24–48 business hours.